| Frequently Asked Questions | |||
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Where do I register for Showcase Insider? How do I get my Insider Card? Once I complete the Insider enrollment process, how long will it take to receive the card? Will my Insider card be accepted at all Showcase Cinemas? Do I need to have identification when I use my Insider card? Can I transfer my Insider card to another family member/friend to use? How do I get a new Insider card if mine is lost or damaged? Why do I need an online profile and password for the Insider website? Why do you ask for my email address? Why didnt I receive a confirmation email after enrolling? How do I unsubscribe from emails? How do I unsubscribe from receiving mobile content? |
| Where do I register for Showcase Insider? |
| You may register for the Insider programme online at http://www.cinemadelux.co.uk or via staff member at all cinema locations. |
| How do I get my Insider Card? |
| Once registered, your Insider card will be sent to the address you provided at enrollment. |
| Once I complete the Insider enrollment process, how long will it take to receive the card? |
| We have encountered a temporary delay with Insider card delivery. Members who completed registration from 4 September to 6 November 2009 will receive their cards in the post by 27 November 2009. We sincerely apologise for any inconvenience this may have caused. Members who joined after 6 November 2009 will receive their cards within 15 business days. |
| Will my Insider card be accepted at all Showcase Cinemas? |
| You may use your Insider card at any Showcase Cinemas or Cinema de Lux. |
| Do I need to show ID when using my Insider card? |
| You will need to show valid ID when presenting your Insider card to attend certain events or redeem offers. |
| Can I transfer my Insider card to another family member/friend to use? |
| Your Insider card is non-transferable. |
| How do I get a new Insider card if mine is lost or damaged? |
| If you lose your membership card, please log in to your account and use the Contact Us link. A new card will be sent to your home. |
| Why do I need an online profile and password for the Insider website? |
| Your online profile must be up-to-date with correct information to receive certain offers and coupons that are mailed. In case your card is lost or stolen, you may also log in to your account to alert us and request a new card. |
| Why do you ask for my email address? |
| Providing your email address allows you to receive Insider promotional information and be notified of exclusive special offers for members only. We do not sell or distribute any personal information or email data. |
| Why didn't I receive a confirmation email after enrolling? |
| If you have provided us with a valid email address and have not received an email from us, your email service provider might be blocking us as SPAM. Please add Insider@NationalAmusements.com to your contacts list and notify us via email. |
| How do I unsubscribe from emails? |
| You may remove your email from the Insider mailing list at any time. Simply click the link at the bottom of any Insider email that states 'Unsubscribe.' By unsubscribing, you will no longer receive updates, rewards or invitations from Insider. If for whatever reason you wish to receive Insider promotional emails once again, contact Insider@National-Amusements.com to reactivate your profile. |
| How do I unsubscribe from receiving mobile content? |
| You may remove your mobile phone number from the Insider SMS/MMS mailing list at any time by texting the words ‘STOP ALL’ to 88456. |